Authors

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About 

Amy Hinote is the founder of VRM Intel, which provides news, information and resources for the professionally managed vacation rental industry, and VRM Market Data, which provides competitive market data for the rapidly expanding industry.

With a background in finance and marketing and over 12 years in the vacation rental industry, Hinote has worked with property management companies, suppliers, intermediaries and investors, and provides insider information about the growing vacation rental industry. Hinote resides just north of Chicago in Evanston, Illinois.

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About 

Doug Kennedy is President of the Kennedy Training Network, Inc. a leading provider of customized training programs and telephone mystery shopping services for the lodging and hospitality industry. Doug continues to be a fixture on the industry’s conference circuit for hotel companies, brands and associations, as he been for over two decades. Since 1996, Doug’s monthly hotel industry training articles have been published worldwide, making him one of the most widely read hotel industry training writers. Visit KTN at www.kennedytrainingnetwork.com or email him directly. doug@kennedytrainingnetwork.com

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About 

Doug Macnaught, co-founder of Instant Software and creator of PropertyPlus software has worked in the vacation rental industry for decades to implement integrated technology solutions that allow large vacation rental management companies to operate efficiently and effectively.

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About 

Durk Johnson has over 15 years’ experience as leading authority in the vacation rental housekeeping industry. Durk has worked with vacation rental companies from the snowcapped mountains of Park City, Utah to the sugar white sand beaches of Gulf Shores, Alabama to the countries of New Zealand, Spain, Chile and Italy.

You can catch Durk speaking for Vacation Rental Industry seminars throughout the year such as Vacation Rental Management Association (VRMA), VRM Intel Live and of course, VRHP! Renowned for his expertise, Durk currently serves as the Executive Director for Vacation Rental Housekeeping Professionals and is the Vice President of Field Operations for Meredity Lodging in Lincoln City, Oregon.

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About 

Jeremiah Gall is a serial entrepreneur and vacation rental market veteran with a history of delivering great products to rental managers over the past twelve years. In 2006, Jeremy cofounded FlipKey.com and developed marketing tools and the first verified guest review platform for professional rental managers. He continued to manage FlipKey’s global professional services group, working with more than three thousand property manager clients. Before leaving in 2013 and after the acquisition by TripAdvisor, Jeremy grew FlipKey into one of the largest vacation rental businesses in the world.

Jeremy is the founder and CEO of Breezeway. Breezeway’s mobile app and solutions give rental managers the tools they need for optimized turn days, efficient operations, and excellent property care programs. Jeremy has shared in-depth analyses of the vacation rental market at national travel shows and in industry publications and is a regular presenter at VRMA conferences, MIT, and Boston College. He is an avid vacation rental fan and enjoys splitting time between Boston and South Carolina.

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About 

As HomeAway's evangelist, John Suzuki shares the big picture on industry trends, addresses what HomeAway is doing to benefit property managers, and provides feedback to enhance HomeAway’s products and services. John is known for his broad understanding of technology in the vacation rental industry and his strong moral compass. He has been a trusted advocate for vacation rental property managers for over a decade.

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About 

Matt Curtis has worked as a Deputy to two Mayors and one Council Member where he worked on initiatives including the creation of best practices facing a local government in a rapidly changing city. He has also served as Director at the Central Texas transit authority where he worked piloted issues related to the region’s passenger rail and transit-oriented development.

He currently serves as Senior Director, Global Government Affairs and Public Policy for HomeAway/Expedia. There he works with governments and industry around the world to create best practices and effective policies. He is a seasoned public speaker who is known for entertaining crowds. He sits on the United States Conference of Mayors Business Council, the National League of Cities Corporate Council, the Sharing Economy Advisory, the Travel Technology Association board and serves on the Vacation Rental Managers Association board. Curtis understands that communities can achieve fair and effective policies through effective stakeholder engagement.

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About 

Steve Craig is the recognized national authority on Vacation Rental Housekeeping. After working as systems manager for a division of the American Hospital Supply Corporation Steve started his adventure in housekeeping with his own cleaning company in 1984. Craig Services Management was actively servicing 17 resorts throughout the state of Florida by the time Steve sold it in 1985 and started his consulting business ProResort Housekeeping in 1986.

Since this time Steve has: consulted with over 200 vacation rental, vacation ownership, and destination resorts throughout the US, Canada, the Caribbean and Mexico; published over 300 articles and newsletters, including the Vacation Rental Housekeeping Professionals (VRHP) newsletter where he served as founder and Director for the past 13 years; spoken at numerous industry conferences by NTC, ARDA, VRMA , FVRMA, CFRMA, Colorado Lodging Association, California Lodging Association and VRHP seminars; and designed and overseen installation of 13 on-premise laundries across the country.

Throughout his entire career Steve has stayed abreast of cutting edge technologies, legal, and operational changes in the vacation rental housekeeping industry. Steve has worked directly with numerous product manufacturers to test their products and share his findings. From new product evaluations, to labor laws, to the latest software programs Steve has recognized, monitored, evaluated, and shared their impacts on the Vacation Rental Housekeeping industry.

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About 

Sue Jones, founder and managing director of KLS Group, is passionate about creating strategic human resource programs and services to effect positive change in organizations. She is an innovative HR leader experienced with both large and smaller businesses. Sue has worked in many different industries and is adept with transferring her knowledge, skills and abilities across business channels. An experienced HR professional, Sue brings a fresh approach to her clients, addressing their needs in a personalized manner. Sue is a Veteran of the US Navy, holds a Master’s Degree in Business Administration from Northeastern University and is both SHRM-SCP and SPHR certified.
About KLS Group

Today’s business landscape is complex. Companies rely on KLS Group for all of their human resource needs, from consulting to training to recruitment. Based in Bend, Oregon, KLS Group serves businesses large and small throughout the US.
The KLS Group, keeping life simple. Please visit us at www.theklsapproach.com

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About 

Vince Perez expertise spans across multiple disciplines in the hospitality and technology fields. Prior to his successful technology ventures, Vince was a respected executive in the hospitality industry serving in Senior Executive Leadership roles in Operations, Sales and Marketing for premier companies, including Japan Airlines, Nikko Hotels and Hyatt Corporation. Vince is a partner in a thriving vacation rental management company located on the California Coast.

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