About Alex Nigg
Alex Nigg is the founder and CEO of Properly, an operations platform for short-term rentals connecting thousands of properties across North America, Europe and Australasia with their service providers. Nigg is a frequent speaker at industry events in North America and Europe. With his partner Tammi, he also manages vacation rentals in San Francisco, Seattle, and New Zealand. Prior to finding his passion for the vacation rental industry, Alex was a management consultant at Bain & Company, an entrepreneur, and a venture capital investor in Silicon Valley.
About Ali Cammelletti
Ali Cammelletti of Cammelletti Consulting has more than 28 years of experience in the hospitality industry. She has served in many capacities within the industry, from working as a frontline restaurant and lodging employee to building and owning a successful event-planning business. She currently runs a consulting company that coaches and trains frontline staff and managers and helps them improve their leadership skills. Visit www.cammelletticonsulting.com for more details.
About Amber Mayer
Amber is a self-employed technology and marketing consultant in the vacation rental and real estate industry who uses data to drive decisions. She is a marketing and eCommerce innovator with extensive experience in the Travel & Real Estate vertical including Master Planned Real Estate Developments, Hotels, Resorts and Vacation Rentals, and is currently the Vice President of Product for NAVIS.
About Amiad Soto
Amiad Soto is the cofounder and CEO of Guesty, a cloud-based SaaS platform established in 2013 and designed to simplify property management businesses. With Guesty’s all-in-one solution, managers can operate listings from multiple accounts including Airbnb, Booking.com, and other vacation rental booking channels.
About Amy Hinote
Amy Hinote is the founder of VRM Intel, which provides news, information and resources for the professionally managed vacation rental industry, and VRM Market Data, which provides competitive market data for the rapidly expanding industry.
With a background in finance and marketing and over 14 years in the vacation rental industry, Hinote has worked with property management companies, suppliers, intermediaries and investors, and provides insider information about the growing vacation rental industry. Hinote resides between Alabama's Gulf Coast and Chicago, Illinois.
About Andrew Vick
Andrew is the Managing Partner at Vick and Company, a sales and marketing consulting firm that delivers services based on how their clients define value. Those services range from sales process optimization to internet marketing with a strong background in hospitality, destination resorts, and eCommerce.
About Barry Cox
Barry Cox is cofounder and CEO of SkyRun Vacation Rentals, a multi-location property manager with twenty-five independently owned and operated licensed locations in nine states in the United States, Mexico, and Canada. Although Barry may be able to help you get an edge in business, he admittedly is not the best “carver” on the mountains of Colorado, but he’s working on it...a lot. You can learn more about SkyRun at www.SkyRun.com.
About Ben Edwards
Ben Edwards, Weatherby Consulting provides transaction advisory, consulting and asset management services with proven success in creating opportunities and solutions in the vacation rental industry. They deliver high-impact results, provide partner-level attention and implement tailored solutions to address each of their client’s unique goals and objectives.
About Bill Schlosser
Bill is the owner and brand master at Dr. Brando, a brand marketing agency serving suppliers and managers in the vacation rental market. Bill can be reached at Bill@DrBrando.com.
About Brandon Sauls
Brandon is the Owner of InterCoastal Net Designs (ICND) in Wilmington, NC. ICND is an award-winning web development and digital marketing team that specializes in vacation rentals and real estate companies. Since 1999, ICND has been offering a wide array of web related services, including web design, development, business automation tools, and full service digital marketing.
About Brett Parry
Brett Parry is the Chief Marketing Officer for Streamline. For more than a decade, Streamline has worked tirelessly to simplify the vacation rental management process. Streamline’s quality suite of programs has made it easier than ever before to manage a large volume of properties by providing property managers with every function they may need.
About Bruce D. Johnson
As the founder and President of Wired To Grow (a business growth coaching, consulting and executive education firm), Bruce helps business owners, entrepreneurs, and service professionals better design, lead and market more strategic and scalable businesses so they grow faster with less stress and more predictability.
About Cara Goodrich
Cara Goodrich is the Vice President of Sales and Revenue Development at Castle Resorts & Hotels. She has expansive experience in strategizing and deploying initiatives that lead to the development of company culture, processes and infrastructure.
About Clark Twiddy
Clark Twiddy is the Director of Twiddy & Company on the Outer Banks of North Carolina. Twiddy & Company is a second-generation family business specializing in hospitality and tourism.
About Cliff Vars
Cliff is the General Manager at HomeAway, the world’s leading online marketplace for vacation rentals with over two million unique places to stay. HomeAway is also part of the Expedia family. As one team, they work together to revolutionize the travel industry through the power of technology.
About Darren Pettyjohn
Darren Pettyjohn is the Co-founder of Proper Insurance Services, offering custom-penned all-inclusive insurance designed for vacation rental owners.
About David Angotti
David Angotti is a serial entrepreneur who founded and exited an EdTech startup, consulted with Fortune 100 brands, wrote for Search Engine Journal, and recently sold one of the fastest growing property management brands in the country. He is laser-focused on developing SmokyMountains.com into the premier niche listing site in the country.
David’s primary strengths include business development, branding, high-level marketing, search engine optimization, and public relations. In addition to his business background, he was a commercial pilot and is certified to fly the fastest passenger jet in the world.
About Doug Kennedy
Doug Kennedy is President of the Kennedy Training Network, Inc. a leading provider of customized training programs and telephone mystery shopping services for the lodging and hospitality industry. Doug continues to be a fixture on the industry’s conference circuit for hotel companies, brands and associations, as he been for over two decades. Since 1996, Doug’s monthly hotel industry training articles have been published worldwide, making him one of the most widely read hotel industry training writers. Visit KTN at www.kennedytrainingnetwork.com or email him directly. email@example.com
About Doug Macnaught
Doug Macnaught, co-founder of Instant Software and creator of PropertyPlus software has worked in the vacation rental industry for decades to implement integrated technology solutions that allow large vacation rental management companies to operate efficiently and effectively.
About Durk Johnson
About George Volsky
George Volsky is one of the vacation rental industry’s most experienced analysts. A former director of Analysis and Research for Escapia and Instant Software and consultant for leading industry VRMs, George has served as the industry’s advising analyst for the 2008 PhoCusWright report sizing our industry, authored studies regarding the economic impact of vacation rentals on state and local economies, and delivered hundreds of education seminars to VRMs. He specializes in pricing and competitive growth strategy.
About Greg Holcomb
From the city hall to the halls of Congress, Greg Holcomb has developed a unique background in the public, private, and nonprofit sectors. This includes holding elected office, managing government relations, organizing political campaigns, fundraising for nonprofits and managing government offices. His extensive background has provided him with knowledge across policy areas, skillful development and implementation of strategic communications, and the creation of lasting collaborations and partnerships.
About Heather Bayer
Heather has been fully immersed in the vacation rental business since buying her first rental cottage in Ontario in 1998, although she had been a property investor for some years before that. At that time she ran her own management training company in UK and directed the marketing and communications division. Before that, she had a flourishing psychotherapy and hypnosis practice……it’s what you might call a diverse career!
About Heather Weiermann
After growing up on the beaches of San Diego, Heather graduated from the University of California, Santa Cruz with a Community Studies degree. Heather began marketing and managing vacation homes in 1999 as a favor to a friend who owned a beautiful home in La Jolla, California.
Over the course of 14 years, Heather’s business, Southern California Vacation Rentals, grew to become one of San Diego’s leading vacation rental companies. In 2013 Heather sold her company, and after helping with the transition of ownership, Heather knew immediately she wanted to help other vacation rental managers realize the same results she found after implementing The NAVIS Way at her own business.
Throughout her tenure, Heather has supported the vacation rental industry and other vacation rental managers by volunteering on local, state and national tourism and vacation rental committees and advisory councils. Heather served on the Board of Directors and as an Executive Committee Member of the Vacation Rental Managers Association from 2010 - 2014. Heather also founded the California Vacation Rental Managers Alliance and the San Diego Vacation Rental Managers Alliance. Both organizations were created to bring a much needed voice and public awareness to the region's vacation rental industry.
About Ian McHenry
Ian is the Co-founder and CEO for Beyond Pricing, a revenue management tool that automatically optimizes and posts prices to Airbnb and other major channel partners. Beyond Pricing helps people with short-term and vacation rentals make more money from their properties through a suite of tools.
About Jen O'Neal
Jen is the Founder, President and Executive Chairman of Tripping.com, the world's leading metasearch engine for vacation rentals.
Having grown up near Silicon Valley, working in technology always seemed like a given. Jen was the 5th employee at StubHub, which kicked off a fast-paced career that has since brought her to startups in Costa Rica, New Zealand and London.
About Jeremiah Gall
Jeremiah Gall is a serial entrepreneur and vacation rental market veteran with a history of delivering great products to rental managers over the past twelve years. In 2006, Jeremy co-founded FlipKey.com and developed marketing tools and the first verified guest review platform for professional rental managers. He continued to manage FlipKey’s global professional services group, working with more than three thousand property manager clients. Before leaving in 2013 and after the acquisition by TripAdvisor, Jeremy grew FlipKey into one of the largest vacation rental businesses in the world.
Jeremy is the founder and CEO of Breezeway. Breezeway’s mobile app and solutions give rental managers the tools they need for optimized turn days, efficient operations, and excellent property care programs. Jeremy has shared in-depth analyses of the vacation rental market at national travel shows and in industry publications and is a regular presenter at VRMA conferences, MIT, and Boston College. He is an avid vacation rental fan and enjoys splitting time between Boston and South Carolina.
About Jessica Gillingham
Jessica Gillingham is the director of Abode PR, a PR and content-marketing agency specializing in working with the international vacation and short-term rental industry. Over the years, Jessica has worked with many big and small brands (some travel and some not), and she is a member of the Chartered Institute for Public Relations.
About Jodi Refosco
Jodi Refosco is the Owner of Taylor-Made Deep Creek Vacation & Sales. She has been in the vacation rental industry for over 15 years and has a background in reservations, advertising, marketing, graphic design, public relations, owner relations and property management.
About Joe Refosco
With over 25 years in the hospitality industry, Joe Refosco has been involved with vacation rental management for more than 11 years. His experience is varied with focuses that include hot tub and pool service, laundry layout and daily functions, housekeeping, maintenance, general management, and property service programs with renting and non-renting homes.
Joe has been instrumental in developing two different laundry facilities from the ground up both of which produced a return on investment within two years. A leader in efficiency, he has streamlined processes and services to better meet the needs of guests and owners. His efforts have made profit centers out of departments that normally see a flat or subpar performance.
He started Taylor-Made Deep Creek Vacations & Sales with his wife, Jodi Refosco, and brother-in-law, Chad Taylor in 2008. Together, they have grown the company to become the largest vacation rental management firm in the Deep Creek Lake area with over 350 homes and 125 non-vacation rental homes. Joe is the President of the Vacation Rental Housekeeping Professionals and strives keep our industry on the cutting edge for housekeeping, maintenance, and laundry.
About John Banczak
John is the Co-founder and Executive Chairman of TurnKey Vacation Rentals. He is a travel and technology professional with experience at HomeAway, BedandBreakfast.com, Expedia, Hotwire, Accenture, KLM and Northwest Airlines.
About John Suzuki
As HomeAway's evangelist, John Suzuki shares the big picture on industry trends, addresses what HomeAway is doing to benefit property managers, and provides feedback to enhance HomeAway’s products and services. John is known for his broad understanding of technology in the vacation rental industry and his strong moral compass. He has been a trusted advocate for vacation rental property managers for over a decade.
About Joshua Guerra
Joshua Guerra has been actively involved in Internet marketing since 2005 and the vacation rental management industry since 2009. Joshua’s knowledge and passion for Internet marketing has led his business, BIZCOR.com, to become an industry leader predominantly focused on helping vacation rental management companies.
About Justin Ford
Justin Ford is the President of A&A Vacation Rental Consulting in Kitty Hawk, NC, and is the Founder of On the Water in Maine vacation rentals in Maine. He has a background in safety that goes back to a 4-year tour in the US Coast Guard where he participated in fishing vessel safety enforcement in Alaska. Later, he joined his local fire department where he is the training officer. Justin is also the Vice President of the Vacation Rental Professionals of Maine and presents regularly on safety for the VRMA. Justin also produces a Facebook Community Page on Vacation Rental Safety.
About Kelly McClellan
Kelly is a CPA for Hutchins Canning & Company which is a certified public accounting firm located on the Outer Banks of North Carolina, a region that is a proven leader in the vacation rental industry. The firm has been servicing the industry for more than 35 years with accounting, consulting, income tax preparation, and financial advisory services. Their VRM-specialized services include a financial statement and chart of account design services, monthly and quarterly profitability consulting, trust account reconciliation and review, and QuickBooks implementation and support.
Our Mission . . . Your Success!
About Kimberly White
Kimberly has been the Vice President of Home & Hospitality for Vacasa since December 2010 and has held multiples roles within the company, including setting the tone for the customer experience side of Vacasa that is so critical to its service today. As VP of Home and Hospitality, Kimberly applies her attention to detail and extensive design background to the interior design aspect of Vacasa, ensuring that the in-home experience maximizes both guest satisfaction and homeowner returns.
About Laird Sager
Laird Sager is the Founder and President of Red Sky Travel Insurance, a provider of trip cancellation/interruption, Security Deposit Waiver (SDW) and Bed Bug Remediation insurance products for the vacation rental industry. Even though Red Sky offers SDW and bed bug insurance products, Laird strongly discourages their use; they simply are not the best solution for VRMCs. For operational, administrative and accounting assistance in creating an accidental guest damage repair or bed bug remediation service for homeowners and guests, contact Laird at firstname.lastname@example.org or 252-202-3292.
About Matt Curtis
Matt Curtis has worked as a Deputy to two Mayors and one Council Member where he worked on initiatives including the creation of best practices facing a local government in a rapidly changing city. He has also served as Director at the Central Texas transit authority where he worked piloted issues related to the region’s passenger rail and transit-oriented development.
He currently serves as Senior Director, Global Government Affairs and Public Policy for HomeAway/Expedia. There he works with governments and industry around the world to create best practices and effective policies. He is a seasoned public speaker who is known for entertaining crowds. He sits on the United States Conference of Mayors Business Council, the National League of Cities Corporate Council, the Sharing Economy Advisory, the Travel Technology Association board and serves on the Vacation Rental Managers Association board. Curtis understands that communities can achieve fair and effective policies through effective stakeholder engagement.
About Matthew Kiessling
Matthew is a government relations, policy, and public affairs professional with a long track record of developing and managing communications and issue advocacy strategies, including high-level program management, policy strategy and direct media engagement. He is currently the Vice President for the Travel Technology Association and has extensive experience in state and municipal public policy and advocacy efforts.
About Michelle Marquis
Vice President, Sales and Marketing
Michelle arrived at NAVIS in 2007, bringing more than 15 years of valuable on-site lodging experience. As former Director of Sales and Marketing at Mount Bachelor Village Resort, she was a NAVIS “power user,” dramatically increasing the resort’s revenue. With first-hand experience leveraging NAVIS’ suite of solutions and services, Michelle leads the NAVIS Sales and Marketing teams and ensures we’re all clearly communicating our value. She’s also a frequent speaker at industry events such as the Google Travel Conference, HSMAI, VRMA and Preferred Hotel Group. Michelle loves traveling/exploring, big red wines, and being surrounded by family and friends.
About Mike Copps
Mike Copps has been the executive director at SmithBucklin for the past seven years. He is educated in the business and trade industry practice and is very successful in growing associations. Copps has recently become the executive director for the VRMA.
About Mike Hollibaugh
Mike Hollibaugh is the CTO of Manzama which has been a leading provider of current awareness and market intelligence to legal and professional service organizations around the globe. Mike is also the former CIO of NAVIS.
About Rae Sloane Cox
Rae founded Sloane Realty Vacations along with her husband, George A. Sloane II in 1955. Followed by their children George "Tripp" A. Sloane III and Debbie Sloane-Smith, Sloane Realty Vacations continually strives to be the leader in all facets of vacation rentals and property management in the South Brunswick Islands. Sloane Realty Vacations now manages over 400 vacation rental homes, condos and golf villas on Ocean Isle Beach, Sunset Beach and surrounding golf courses.
About Rodney Fitts
Rodney is the Vice Chairman of the Association of Vacation Rental Operators and Affiliates supporting vacation rental owners and managers around the world.
About Sarah Bradford
Sarah Bradford owns Winter Park Lodging Company and Steamboat Lodging Company with her husband, Chris. Both companies focus on higher-end luxury vacation rentals, and they are currently updating several to bring them out of 1999. Sarah also is the cohost of the popular professional vacation rental podcast, “Sea to Ski with Sarah and T,” along with Tim Cafferty, owner of Outer Banks Blue and Sandbridge Blue.
About Sean Miller
Sean Miller is the President of PointCentral, an Alarm.com subsidiary, which is the leading developer of enterprise scale smart-home solutions for short-term and long-term property managers and their tenants.
About Steve Craig
Steve Craig is the recognized national authority on Vacation Rental Housekeeping. After working as systems manager for a division of the American Hospital Supply Corporation Steve started his adventure in housekeeping with his own cleaning company in 1984. Craig Services Management was actively servicing 17 resorts throughout the state of Florida by the time Steve sold it in 1985 and started his consulting business ProResort Housekeeping in 1986.
Since this time Steve has: consulted with over 200 vacation rental, vacation ownership, and destination resorts throughout the US, Canada, the Caribbean and Mexico; published over 300 articles and newsletters, including the Vacation Rental Housekeeping Professionals (VRHP) newsletter where he served as founder and Director for the past 13 years; spoken at numerous industry conferences by NTC, ARDA, VRMA , FVRMA, CFRMA, Colorado Lodging Association, California Lodging Association and VRHP seminars; and designed and overseen installation of 13 on-premise laundries across the country.
Throughout his entire career Steve has stayed abreast of cutting edge technologies, legal, and operational changes in the vacation rental housekeeping industry. Steve has worked directly with numerous product manufacturers to test their products and share his findings. From new product evaluations, to labor laws, to the latest software programs Steve has recognized, monitored, evaluated, and shared their impacts on the Vacation Rental Housekeeping industry.
About Steve Milo
Steve Milo is the Founder and CEO of VTrips, a growing and innovative property management and rental reservation platform that leverages a proprietary technology system to maximize occupancy, revenue growth, and profitability.
VTrips manages 2,000 exclusive vacation rental properties in traditional resort destinations ranging from Florida to Hawaii. Steve is a recognized thought leader regarding the evolution of the highly fragmented vacation rental industry, and he is a regular keynote speaker at leading conferences in North America and Europe.
About Sue Jones
Sue Jones, owner of HR4VR, is passionate about creating human resource programs and services that are strategic in scope and consistent with the goals and objectives of vacation rental clients. Sue’s innovative approach to HR and extensive experience encompasses businesses of all sizes in multiple industries. When addressing the needs of her clients, Sue is especially skilled at transferring her knowledge, skills and abilities across business channels in a personable manner. Sue is a veteran of the U.S. Navy, holds a Master’s Degree in Business Administration from Northeastern University and is both SHRM-SCP and SPHR certified.
About Tim Cafferty
Tim Cafferty is the Owner and President of Outer Banks Blue Realty Services. He was born and raised in the hospitality and vacation rental industry starting his first job in 1970 carrying linens to the cars of incoming guests each weekend for his family’s business. Tim got his Masters in Journalism at UNC-Chapel Hill, returned to the Outer Banks, and began working again with his family at their vacation rental management firm. Tim learned all the aspects of the real estate business including sales, property management, and vacation rentals while he began his path as a REALTOR(R) and decided to open his own company in 2005.
About Tom Kaczmarek
Tom K has spent the last 29 years working with company leaders to develop their business and technology strategies and create IT environments that will best serve their business goals, optimize the use of their computing resources, maximize their systems up-time, and get the most out of their IT investment.
Tom K's experience was developed as a Director and lead consultant with three respected technology firms, one servicing Vacation Rental Management companies across the country, and two servicing NYC Clients in the banking, finance, and manufacturing industries. Tom also served as CTO for an e-Commerce Web Consultation firm and as IT Director for an international consumer testing company. He holds senior technical certifications from Cisco, Microsoft, Citrix, HP, and Intel.
Tom K brought his expertise from Wall St. to the Vacation Rental and Real Estate industry in 2003. Through his technical skills and business acumen, Tom has helped numerous companies effectively utilize technology to realize their business goals, increase productivity, and improve their bottom line.
Tom K’s extensive experience as both consultant and IT Director provides him with an in-depth understanding of the needs and expectations of his Clients, from both the business and the technical prospective. This knowledge allows Tom to consistently provide the solutions and exceptional levels of service required to exceed those expectations.
About Tyann Marcink
Tyann Marcink is the co-creator of the VR Mastered Vacation Rental Boot Camp, teaching social media marketing, best practices, and workflow in the short-term rental industry. Considered the industry leader in vacation rental photography, Tyann has the advantage of the property owner’s viewpoint, as she owns properties in Branson, Missouri and a property in Union, Missouri (outside St. Louis) and has hosted more than 10,000 guests in ten years. Follow her adventures, photography tips, and vacation rental insights on your favorite social media source!
About Vikram Singh
Vikram provides high-level consulting services (including portfolio-wide audits and asset turnaround strategies) to real estate investment funds and property management groups such as Starwood Capital, MSD Capital, and Highgate Holdings. As one of the leading experts in the hospitality and travel realm, Vikram has presented at the US Department of Commerce, Travel Distribution World Asia, Arabian Travel Market, and Airbnb. He has been featured in the American Express/American Hotel & Lodging Association Educational Series for several years.
About Vince Perez
Vince Perez expertise spans across multiple disciplines in the hospitality and technology fields. Prior to his successful technology ventures, Vince was a respected executive in the hospitality industry serving in Senior Executive Leadership roles in Operations, Sales and Marketing for premier companies, including Japan Airlines, Nikko Hotels and Hyatt Corporation. Vince is a partner in a thriving vacation rental management company located on the California Coast.
About Wes Melton
Wes Melton is the Co-founder and CTO of SmokyMountains.com. Previously, he co-founded, grew, and successfully exited one of the fastest growing property management firms in the US. He now spends time growing his brand, traveling, speaking, building Legos, and spending time with his family in Gatlinburg.