All posts tagged "customer relationship management"

In life, the only constant is change. This year has seen disruptive changes and challenges for many,...

After the flood of COVID-19 cancellations abated, property managers felt a renewed sense of hope as guests...

Listening to recorded calls for reservation sales and guest services offers invaluable insight into how company’s values...

I’m ashamed (or maybe proud?) to admit it, but I’ve been around the property management industry long...

Why do people settle for mediocrity? Why do people tend to take the path of least resistance?...