All posts tagged "customer service"

It’s an exhilarating time to be in the VR industry—huge technological shifts are underway, and there is...

Listening to recorded calls for reservation sales and guest services offers invaluable insight into how company’s values...

Train hospitality through the heart and not the head by focusing on concepts such as empathy, patience,...

According to LinkedIn data, 57 percent of senior leaders feel soft skills are more important than hard...

Vacation rental management websites have come a long way in the past decade. The addition of quotable...

As I often say in on-site workshops, “If you want to get as much business as everyone...

Communication via texting is rapidly increasing as we all see every day. Now when I dine out at a restaurant...

In 2007, Dr. James Oldroyd’s Lead Response Management Study found that agents who responded to a lead...

“I can’t get in. The door won’t unlock.” “Did you turn the deadbolt after entering your code?”...

There are many ways to upsell in today’s world, yet before talking about upselling, there is a...

  Now that so many technology companies have provided the means to chat online with customers, an...

What is hospitality? The dictionary defines it as “the friendly and generous reception and entertainment of guests,...

Online bookings in the vacation rental industry have been on the rise for a while. We are hearing from clients that anywhere...

When vacation rental (VR) managers walk down the aisles of industry trade shows, such as VRM Intel Live! or VRMA’s annual and regional...

Meredith Lodging LLC, based in Lincoln City, Oregon, announced today that it has acquired Oregon Shores Vacation...

The Internet reset the Vacation Rental (VR) market’s product life cycle as it took what was once...

“It is better to try to keep a bad thing from happening than it is to fix the bad thing once it has happened.” (English Proverb) For any owner or property manager who has ever received a negative review, these...

We put many price tags on guests. How much is a guest worth? How much did that...

April 1, 2013 –Don’t miss out on the chance to improve your property management company, meet and...

A few tips can help you ensure that you’re making the most of your front desk’s customer...