• News
    • VRM Intel News
    • Latest News
    • Sponsor News
  • COVID-19
  • Marketing
  • Tech
  • OTAs
  • Customer Service
  • Regs
  • Housekeeping
  • More
    • Education
      • Calendar of Events
      • Videos & Whitepapers
    • VRM Intel Live!
    • Reports Login
    • VRM Intel Magazine
    • Subscribe
    • Advertise
    • Authors
    • About Us
    • Contact Us
VRM Intel
  • News
    • Rented joins Vacation Rental Women’s Summit as Presenting Sponsor
    • Survey Shows 31% of Those Who Traveled after COVID-19 Stayed in a Short-term/Vacation Rental
    • Rented Launches New Automated Rate Tool for Vacation Rental Professionals
    • Vrbo Is Performing Better Than Airbnb for Vacation Rental Managers, But Direct Booking Still Number One Revenue Source . . . By A Lot
    • 4th Annual #BookDirect Guest Education Day Is February 3, 2021
    • VRM Intel News
    • Latest News
    • Sponsor News
  • COVID-19
    • Survey Shows 31% of Those Who Traveled after COVID-19 Stayed in a Short-term/Vacation Rental
    • Paycheck-Protection-Program-for-VR-industry
      Latest Round of Paycheck Protection Program Includes Up to $2 Million Loans for Some Vacation Rental Business Owners
    • Timing is Everything: The Impact of Seasonality on COVID Recovery for Southeast Destinations
    • Meredith Oskenholt-Meredith Lodging-Bend Oregon
      The Principles That Have Guided Meredith Lodging through the Global Pandemic, Raging Forest Fires and Personal Family Challenges
    • Airbnb Goes Public. CEO Brian Chesky: “Travel is never going to look like it did in January”
  • Marketing
    • Rented joins Vacation Rental Women’s Summit as Presenting Sponsor
    • Survey Shows 31% of Those Who Traveled after COVID-19 Stayed in a Short-term/Vacation Rental
    • Vrbo Is Performing Better Than Airbnb for Vacation Rental Managers, But Direct Booking Still Number One Revenue Source . . . By A Lot
    • 4th Annual #BookDirect Guest Education Day Is February 3, 2021
    • Timing is Everything: The Impact of Seasonality on COVID Recovery for Southeast Destinations
  • Tech
    • Rented Launches New Automated Rate Tool for Vacation Rental Professionals
    • Timing is Everything: The Impact of Seasonality on COVID Recovery for Southeast Destinations
    • Inhabit IQ Gets “Significant Investment” from Goldman Sachs Merchant Banking Division
    • 2021 Social Media Game Changer
      Are You Ready to Ride the Wave to Becoming a 2021 Social Media Game Changer?
    • NDAs & Confidentiality Agreements: What to Include and When to Enforce
  • OTAs
    • Vrbo Is Performing Better Than Airbnb for Vacation Rental Managers, But Direct Booking Still Number One Revenue Source . . . By A Lot
    • 4th Annual #BookDirect Guest Education Day Is February 3, 2021
    • Airbnb Goes Public. CEO Brian Chesky: “Travel is never going to look like it did in January”
    • 6 Takeaways from Vrbo’s 2021 Consumer Travel Trend Report
    • Barron’s: Airbnb Set to Price December 9 and Trade December 10
  • Customer Service
    • Paycheck-Protection-Program-for-VR-industry
      Latest Round of Paycheck Protection Program Includes Up to $2 Million Loans for Some Vacation Rental Business Owners
    • Meredith Oskenholt-Meredith Lodging-Bend Oregon
      The Principles That Have Guided Meredith Lodging through the Global Pandemic, Raging Forest Fires and Personal Family Challenges
    • Dynamic Pricing: To Adjust Rates or Not to Adjust Rates
    • Repurposing Space: Broadening Your Vacation Rental’s Appeal
    • Booking.com Affirms Commitment to Quality with Minimum Cleanliness Score Requirement
  • Regs
    • Barron’s: Airbnb Set to Price December 9 and Trade December 10
    • Strategic Forecasting Beyond 2021: Are Vacation Rental Managers Changing Fast Enough?
    • Alabama’s tourism economy benefits from Florida Governor DeSantis’ shutdown of vacation rentals
    • Airbnb reaches out to city officials to influence “transitional travel reopening plans”
    • Jeff Paglialonga on FL Vacation Rental COVID-related ban: “We need your support to rectify what I believe is to be the illegal taking of property from Florida vacation rental owners.”
  • Housekeeping
    • Booking.com Affirms Commitment to Quality with Minimum Cleanliness Score Requirement
    • Q&A with Breezeway founder Jeremy Gall about company’s $8 million funding round and more
    • Gatlinburg-based Cabins For YOU acquires Chalet Village and is looking for more. Q&A with owner and founder Greg Plimpton
    • What is the cost of Airbnb’s recommended 24- to 72-hour “buffer” time between stays?
    • The Professional Vacation Rental Manager’s Crisis Playbook
  • More
    • Education
      • Calendar of Events
      • Videos & Whitepapers
    • VRM Intel Live!
    • Reports Login
    • VRM Intel Magazine
    • Subscribe
    • Advertise
    • Authors
    • About Us
    • Contact Us
  • RSS

Customer Service for Vacation Rental Professionals

Study Shows Traveler Concerns Over Booking Directly From Homeowners

Study Shows Traveler Concerns Over Booking Directly From Homeowners
mm
VRM Intel Staff
September 17, 2016

Wyndham Vacation Rentals recently sponsored a study conducted by Kelton Global designed to gauge traveler sentiment about renting private accommodations from a professional vacation rental manager or booking directly from a homeowner. Here are key findings from the study:

  • 88% of do-it-yourself hosts dread dealing with travelers’ top concerns — filthy rooms, lack of service and safety issues
  • Nearly 70% of travelers who have tried renting from a professional manager over renting directly from an owner prefer the peace of mind that comes with renting from a professional manager.
  • 89% of vacationers who have never rented a vacation home would consider doing so, but fears associated with renting from a do-it-yourself homeowner stop many from trying.
  • 62% of all vacationers worry about not being able to get problems solved quickly.
  • 46% percent are not confident that they’ll get what they anticipate when renting directly from an owner.
  • 45% of all vacationers worry about the safety of an owner-managed property.
  • 49% of all vacationers look for a name they can trust when booking accommodations.
  • 68% who have stayed in a professionally managed vacation rental and one managed by the owner prefer the managed option.
  • 99% who stayed in a professionally managed home had a positive experience during their last visit.
  • 95% of vacationers can think of at least one reason why they would choose to rent from a management company over the owner. Top reasons included the company resolving issues quickly and providing a 24/7 contact.
  • Nearly half of all vacationers would choose a professionally managed rental over owner-managed because it provides greater peace of mind.

“The survey underscores that travelers want to know their vacation is in the hands of someone they can trust,” said Gail Mandel, CEO, Wyndham Vacation Rentals. “Being a homeowner doesn’t necessarily make you qualified nor interested in running a bed and breakfast. The reality is most homeowners don’t have the time to adequately meet guest expectations when it comes to safety, cleanliness and assistance, and as a result they find the tasks daunting.”

A survey by Wyndham Vacation Rentals reveals nine in ten (89%) vacationers who have never rented a vacation home would consider doing so. But fears associated with renting from a do-it-yourself homeowner stop many from trying. (PRNewsFoto/Wyndham Vacation Rentals)

A survey by Wyndham Vacation Rentals reveals nine in ten (89%) vacationers who have never rented a vacation home would consider doing so. But fears associated with renting from a do-it-yourself homeowner stop many from trying. (PRNewsFoto/Wyndham Vacation Rentals)

Related Items
View Comments (1)

1 Comment

  1. Pingback: Estudio sobre las reservas del alquiler vacacional – Foro Vacacional

Leave a Reply

Cancel reply

Your email address will not be published. Required fields are marked *

Customer Service for Vacation Rental Professionals
September 17, 2016
mm
VRM Intel Staff

Related Items

More in Customer Service for Vacation Rental Professionals

Paycheck-Protection-Program-for-VR-industry

Latest Round of Paycheck Protection Program Includes Up to $2 Million Loans for Some Vacation Rental Business Owners

Brooke PfautzJanuary 20, 2021
Read More
Meredith Oskenholt-Meredith Lodging-Bend Oregon

The Principles That Have Guided Meredith Lodging through the Global Pandemic, Raging Forest Fires and Personal Family Challenges

Zandra WolfgramJanuary 12, 2021
Read More

Dynamic Pricing: To Adjust Rates or Not to Adjust Rates

Cliff JohnsonNovember 23, 2020
Read More

Repurposing Space: Broadening Your Vacation Rental’s Appeal

Amy BradacNovember 22, 2020
Read More

Booking.com Affirms Commitment to Quality with Minimum Cleanliness Score Requirement

Amy HinoteNovember 18, 2020
Read More

New Customers Bring New Demands: Evolving to Meet the Needs of New Customer Avatars

Nancy McAleerNovember 14, 2020
Read More
Scroll for more
Tap

Sponsor News

  • Rented Launches New Automated Rate Tool for Vacation Rental Professionals
    Industry News for Vacation Rental ManagersJanuary 25, 2021
  • Inhabit IQ Gets “Significant Investment” from Goldman Sachs Merchant Banking Division
    Latest NewsDecember 18, 2020
  • You Are Your Best Revenue Manager
    Revenue ManagementNovember 30, 2020
  • How Email Helped Save Vacation Rental Companies During the COVID-19 Pandemic
    AdvertisementNovember 21, 2020
VRM Intel
Calendar of Events
Videos & Whitepapers
VRMintel Magazine
Subscribe
Advertise
About Us
Authors
Contact Us

Recent News

  • Rented joins Vacation Rental Women’s Summit as Presenting Sponsor
    BusinessJanuary 25, 2021
  • Survey Shows 31% of Those Who Traveled after COVID-19 Stayed in a Short-term/Vacation Rental
    COVID-19January 25, 2021
  • Rented Launches New Automated Rate Tool for Vacation Rental Professionals
    Industry News for Vacation Rental ManagersJanuary 25, 2021
  • Vrbo Is Performing Better Than Airbnb for Vacation Rental Managers, But Direct Booking Still Number One Revenue Source . . . By A Lot
    BusinessJanuary 24, 2021

View Current Issue

VRMintel Copyright © 2016-17 | Click HERE to Subscribe | Privacy Policy | Disclaimer | Copyright | Jobs | Facebook | Twitter | LinkedIn

HomeAway Sued for Discrimination
Marketing the Experience: A New Strategy for Property Managers
We use cookies and similar technologies to recognize repeat visits, as well as to measure the effectiveness of campaigns and analyze traffic. By clicking "I Accept" you consent to the use of cookies unless you have disabled them.Accept