• News
    • VRM Intel News
    • Latest News
    • Sponsor News
  • COVID-19
  • Marketing
  • Tech
  • OTAs
  • Customer Service
  • Regulations
  • Business
  • Housekeeping
  • Subscribe
  • More
    • Calendar of Events
    • VRM Intel Live!
    • Reports Login
    • VRM Intel Magazine
    • Advertise
    • Authors
    • About Us
    • Contact Us
VRM Intel
  • News
    • Arizonans for Responsible Tourism Pregame Prep Campaign
      Arizonans for Responsible Tourism Hosts Super Bowl Preparedness Campaign for Vacation Rental Operators
    • vacation-rentals-housing-vrm-intel
      Carrots and sticks: Vacation rentals and the creation of affordable, workforce housing
    • Woman dropping off a ballot
      2022 Election Results of Vacation Rental Ballot Measures
    • Recession-Proofing Your Vacation Rental Business
    • How to Increase Your Occupancy in a Competitive Market through Monthly Rentals
    • VRM Intel News
    • Latest News
    • Sponsor News
  • COVID-19
    • Recession-Proofing Your Vacation Rental Business
    • 2022 Vacation Rental acquisitions from AvantStay, VTrips, Vacasa, Meredith, and more
      Who Sold? Here’s What We Know: 2022 Vacation Rental Management Acquisitions
    • 2021/2022 Ski Destinations Showing Big Performance Gains in ADR and RevPAR for Vacation Homes and Condos
    • “It’s like a short-term rental regulation pandemic.” 2022 Spring Vacation Rental Regulatory Trends + Fall Outlook
    • HR 2022: Attracting Today’s New Workforce after the Resignation Tsunami and the Great Renegotiation
  • Marketing
    • Recession-Proofing Your Vacation Rental Business
    • How to Increase Your Occupancy in a Competitive Market through Monthly Rentals
    • board meeting in presentation room
      Tourism Boards and DMOs Offer Seat at the Table for Vacation Rentals
    • Geotargeting & SEM: A How-To Guide on Spending Less & Getting More
    • All About the Data: Predictive Indicators with Jason Sprenkle
  • Tech
    • Recession-Proofing Your Vacation Rental Business
    • Geotargeting & SEM: A How-To Guide on Spending Less & Getting More
    • All About the Data: Predictive Indicators with Jason Sprenkle
    • PriceLabs Announces $30 Million Investment from Summit Partners
    • Ximplifi Adds Owner Portal to Automation Suite for Short Term Rental Accounting
  • OTAs
    • How to Increase Your Occupancy in a Competitive Market through Monthly Rentals
    • Blue Star Acquires Majority Stake in TravelNet Solutions
    • Vacation Rental Data and Revenue Management Conference, DARM 2022, Nashville
      Sessions Details for Upcoming Vacation Rental Data and Revenue Management (DARM) Conference: Livestream/Video Tickets Available
    • Vacasa (VCSA) Stock Falls as Lock-up Period Expires
    • 4 Ways to Stand Out in a Crowded Market: Get Your Brand & Listings in Front of Potential Guests
  • Customer Service
    • Why Not A Hotel? A Guest and Homeowner’s Perspective: There’s No Place Like Home … Or Is There?
    • Leading Proptech Company Guesty Appoints David Aber as CFO
    • Meredith Hospitality Brands Inc. Expands to Mt Hood with Acquisition of Mt Hood Vacation Rentals
    • View of Waikiki from Diamond Head Park, Honolulu, Hawaii
      Honolulu City Council Bans Stays Under 90 Days Across Oahu
    • Are you a Visionary without an Integrator at Your Vacation Rental Management Company?
  • Regulations
    • vacation-rentals-housing-vrm-intel
      Carrots and sticks: Vacation rentals and the creation of affordable, workforce housing
    • Woman dropping off a ballot
      2022 Election Results of Vacation Rental Ballot Measures
    • voters at a polling center voting
      Dozens of Vacation Rental Ballot Measures Heading to Voters this November
    • board meeting in presentation room
      Tourism Boards and DMOs Offer Seat at the Table for Vacation Rentals
    • Arizona state flag outside the legislature buildings at the state capitol
      Arizona Legislature Passes Measure to Restore Some Power to Cities
  • Business
    • Recession-Proofing Your Vacation Rental Business
    • Geotargeting & SEM: A How-To Guide on Spending Less & Getting More
    • All About the Data: Predictive Indicators with Jason Sprenkle
    • PriceLabs Announces $30 Million Investment from Summit Partners
    • Ximplifi Adds Owner Portal to Automation Suite for Short Term Rental Accounting
  • Housekeeping
    • Why Not A Hotel? A Guest and Homeowner’s Perspective: There’s No Place Like Home … Or Is There?
    • Analysis: “Reinventing” Vacation Rental Management by Alex Nigg
    • HR 2022: Attracting Today’s New Workforce after the Resignation Tsunami and the Great Renegotiation
    • Safety First: Evaluating and Addressing Safety Risks at Your Vacation Rentals
    • The Importance of the Guest Experience within Vacation Rental Operations: From the Back of the House to the Front
  • Subscribe
  • More
    • Calendar of Events
    • VRM Intel Live!
    • Reports Login
    • VRM Intel Magazine
    • Advertise
    • Authors
    • About Us
    • Contact Us
  • RSS

Vacation Rental Marketing

Top 8 Ways to Compete and Beat RBOs

Top 8 Ways to Compete and Beat RBOs
mm
VRM Intel Staff
December 17, 2012

But as consumers grow accustomed to shopping for vacation rentals online, the question becomes, “To print, or not to print?”

This article is courtesy of the Vacation Rental Managers Association. Learn more about joining the vacation rental industry’s trade association.

How can professional management companies compete with rent-by-owners in their local market? Here are the top 8 ways to show potential guests the value of staying in a professionally managed vacation rental:

 1. ANSWER INQUIRIES QUICKLY:  The number one way to show a customer value is by giving better service right off the bat when you get an inquiry.  Most vacation home owners are not sitting at their computer all day ready to respond to an inquiry. But your staff is. Respond within 30 minutes to the email inquiry, and if the potential guest includes their number in the inquiry, CALL before emailing.  They will be so impressed with the quick response, and immediately you’ve shown them the difference of a professional vacation manager vs. a private owner.

2. RESCUE THE GUEST:  It is quite daunting for guests to search through countless listings on RBO sites to find the right property for them with no central number to call for advice.  So, when you get a guest on the phone that’s been searching these sites, get them to your website right away, and let them know you’ll help them, making it easy for them to find the right property for their stay.  They will appreciate the life raft.  Most customers prefer receiving the professional, personalized service a vacation rental agent can provide over the negligible savings they think they are receiving with an RBO property.

3. EXPLAIN YOUR VALUE:  Don’t assume potential guests understand the difference of renting from a private owner vs. a professional manager. Their buddy told them in passing to try out going through a private owner and they are giving it a go. Explain simply and not defensively why it’s going to be a better experience with your company vs. an out-of-state owner.  Some value points:  24/7 in-town service during their stay; taking secure, online credit card payments; offering vacation insurance; professional cleaning and maintenance standards; and guest amenities (discount lift tickets, ski rentals, restaurant discounts, etc.).  Overall, the guest can book with confidence that the professionally managed rental they are staying in comes with greater quality assurance and if expectations are not met, the management can offer a reasonable solution.

4. MEET EVERYONE’S NEEDS WITH VARIETY:  A private owner can’t do “consultative selling” because, well, they only have one property to sell!  You can ask questions of the potential guest, and then guide them to the perfect property in your portfolio of rentals.  They will feel they are getting the right place for their needs vs. feeling they are being forced into the only property the owner has to offer. Property managers employ agents who are trained to match guest expectations with the right property in order to ensure the best vacation experience for the guest.

5. SELL THE “EASY” EXPERIENCE:  With a private owner, the renter has to do a lot of work. They have to make sure they have all of the information needed, codes, contact info, etc.  And if something is wrong, they probably have to just live with it.  If they want anything while they are in town, they have to figure it out on their own.  Stress to the guest that you have an office nearby, that there is a 24/7 emergency number, and your staff is happy to help anytime during your stay.

6.  OFFER LOCAL ADVICE:  Second homeowners are not “locals.”  Sell the advantage that you know the best beach spots to hit, the secret bike trail no one ever goes to, or who has the best steak in town these days.  That’s what guests want – the local scoop!

7. PROFESSIONAL EMAILS:  This may seem like a no-brainer, but it’s a big deal. Make sure your emails are informative, helpful and answer all of their questions. First impressions make a big difference and immediately tell the guest that you can take care of them.

8. TELL YOUR STORY: Professional management firms offer peace of mind that the vacation rental the guest books actually exists and that the business is accountable for all transactions and rental terms. Casually mentioning the peace-of-mind your company offers help the guests rest easier about their vacation investment. With a professionally managed rental, the guest doesn’t worry about the horror stories that can haunt their vacation experience: the house that floods during the guest’s stay and there’s no one to fix it; not being able to get a refund from a private owner; walk-ins who show up in your office because the RBO key didn’t work, etc. Online rental scams, fraudulent bank drafts, and other criminal activity take place daily on the internet and many innocent consumers have been conned at a high price, including ruining their vacation. hure for vacation rentals

Readmore..

Related Itemsadvantagecompeteguestsprofessional property managerRBOvalue
Click to add a comment

Leave a Reply

Cancel reply

Your email address will not be published. Required fields are marked *

Vacation Rental Marketing
December 17, 2012
mm
VRM Intel Staff

Related Itemsadvantagecompeteguestsprofessional property managerRBOvalue

More in Vacation Rental Marketing

Recession-Proofing Your Vacation Rental Business

Sarah DuPreOctober 18, 2022
Read More

How to Increase Your Occupancy in a Competitive Market through Monthly Rentals

Sean BeckhamSeptember 16, 2022
Read More
board meeting in presentation room

Tourism Boards and DMOs Offer Seat at the Table for Vacation Rentals

Paris AchenSeptember 13, 2022
Read More

Geotargeting & SEM: A How-To Guide on Spending Less & Getting More

Jill Highsmith McGeeAugust 18, 2022
Read More

All About the Data: Predictive Indicators with Jason Sprenkle

Rebecca LombardoAugust 16, 2022
Read More
Vacation Rental Data and Revenue Management Conference, DARM 2022, Nashville

Sessions Details for Upcoming Vacation Rental Data and Revenue Management (DARM) Conference: Livestream/Video Tickets Available

Amy HinoteJuly 24, 2022
Read More
Scroll for more
Tap

Sponsor News

  • Recession-Proofing Your Vacation Rental Business
    BusinessOctober 18, 2022
  • How to Increase Your Occupancy in a Competitive Market through Monthly Rentals
    Industry News for Vacation Rental ManagersSeptember 16, 2022
  • PriceLabs Announces $30 Million Investment from Summit Partners
    BusinessAugust 5, 2022
  • Ximplifi Adds Owner Portal to Automation Suite for Short Term Rental Accounting
    BusinessAugust 4, 2022
VRM Intel
Calendar of Events
Videos & Whitepapers
VRMintel Magazine
Subscribe
Advertise
About Us
Authors
Contact Us

Recent News

  • Arizonans for Responsible Tourism Pregame Prep Campaign
    Arizonans for Responsible Tourism Hosts Super Bowl Preparedness Campaign for Vacation Rental Operators
    Industry News for Vacation Rental ManagersJanuary 18, 2023
  • vacation-rentals-housing-vrm-intel
    Carrots and sticks: Vacation rentals and the creation of affordable, workforce housing
    Industry News for Vacation Rental ManagersDecember 6, 2022
  • Woman dropping off a ballot
    2022 Election Results of Vacation Rental Ballot Measures
    Industry News for Vacation Rental ManagersNovember 11, 2022
  • Recession-Proofing Your Vacation Rental Business
    BusinessOctober 18, 2022

View Current Issue

VRMintel Copyright © 2016-17 | Click HERE to Subscribe | Privacy Policy | Disclaimer | Copyright | Jobs | Facebook | Twitter | LinkedIn

Changing dialogue in the vacation rental market
Packlate packs it up?

xxx videos

  • mamadas
  • redwap
  • free porn
  • porno gratis